I'm getting an error or crash when exporting my movie

For many users, the latest LumaFusion update has resolved export issues, however users will occasionally still experience issues.

If you are getting errors during export, please check the following:

- Make sure you have updated to the latest iOS version. 
- If you're exporting at 4k or 60fps, try exporting again at 1080p and 30fps and see if the export succeeds.  We have seen projects that won't export at 4k/60fps but will export at 30fps or lower resolution.  We're still working on resolving this.
- If you've adjusted the speed of clips in your project, try opening the Speed editor for one of those clips, and un-check the 'Maintain Audio Pitch' option, then export again.
- Check your transitions for the not-enough-media icons (the A or B icon).  In some cases we've found that transitions that don't have enough media can cause export issues.
- If you are using Zoom Blur Transitions in your project along with Speed adjusted clips, we have found that this may cause problems in some cases. Try replacing your Zoom Blur transitions with Cross Dissolves
- Sometimes specific footage in a project can cause problems.  Check for footage that comes from a different source than the rest (maybe something you downloaded from a site), try removing it and see if that solves the export issue. 
- Make sure you have plenty of storage space available on your iPhone or iPad (in the Settings app, go to General, Storage & iCloud Usage)
- Try closing all apps (double-click on the Home button and swipe up on each screenshot), then restart your iPhone or iPad (press-and-hold the On/Off button until the 'Slide to power off' message appears, then slide to power off). After restart, try the export again. This has resolved the issue for some users, especially after the iOS 11 update.
- You might also try our new Consolidate Media function. Open the Project Manager, and tap on the Funnel icon.  This will re-encode some media and may resolve some export hangs or issues.
- Try creating a simple project with one or two clips, and export at 1080p, with the Economy quality setting. If even that doesn't work, we recommend closing all background apps, and restarting your iPhone or iPad. 

If you're still unable to export, please contact us in the forums or at   support@luma-touch.com

Still need help? Contact Us Contact Us