All of my projects have disappeared, what do I do?
If you have deleted the app and reinstalled it, this will delete all data that LumaFusion has, including projects. The only way to recover in this case is to restore from a backup of your iOS device. This article from Apple describes how to restore a backup.
If you haven't deleted the app, we have found that sometimes this can happen if your iOS device storage is near full. Your projects aren't really gone in this case. The following steps will usually resolve the problem.
- Free up as much storage as possible. You'll find a related article on how to free up storage at the bottom of this article.
- Force-close LumaFusion (either double-tap the home button, or swipe slowly up from the bottom to bring up the app switcher, then swipe up on the LumaFusion screenshot).
- Restart your iOS device.
- Restart LumaFusion, your projects should reappear.
If your projects still don't appear, please contact LumaTouch support at firstname.lastname@example.org and we'll work with you to recover projects if possible.