What should I do if I encounter an export error/crash? (iOS)

If you experience an export error or crash in LumaFusion, we suggest the following:

  1. Ensure that your device is updated to the versions LumaFusion and the latest official version of your device's operating system (iOS/iPadOS/macOS).
  2. Force close all apps, then restart your device and try exporting again.
  3. Confirm that your device has sufficient available local storage, even when exporting to non-local destinations. This FAQ provides some tips for clearing and managing your device's storage.
  4. Optimize and Consolidate your project, as it can sometimes resolve export issues by optimizing your project's media. For instructions, please see the feature's reference guide page here.
  5. For iOS users: If your project has media with speed adjustments, navigate to Help and Settings>Help and turn off Use Audio Pre-rendering (requires ver. 5.0), then try exporting again. If the error continues, navigate back to the Help tab and turn on Alternate Speed Ramp Timing (requires ver. 5.0.1), then export.

If export issues are still present, please reach out to us using the Email Support contact form and include the following information:

  • Version no. of LumaFusion
  • Version no. of operating system
  • Model of device
  • Screenshot of export error (if applicable)

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